ITIL Foundation
Key Features
- Accredited from Axelos, London
- Based on Latest ITIL V4 Manual
- 24 hours of interaction
- 6 months access to the study material
- Industry based case studies
- 99% passing rate
Overview
The Information Technology Infrastructure Library (ITIL) Foundation is a globally recognised basic level professional certification awarded by the Axelos, London in the field of Information Technology Service Management. The exam is based upon the latest ITIL V4 manual of the Axelos. An ITIL V4 Foundation certified professional is believed to have a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads the wider business strategy.
Skills Covered
- An understanding of the ITIL V4 service management framework and its evolution to adopt modern technologies and ways of working.
- The guiding principles of ITIL V4.
- The four dimensions of service management, the ITIL service value system, ITIL management practices.
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.
- Act as a reference guide that practitioners can use in their work, further studies and professional development.
Curriculum
- MODULE 1: Introduction
- MODULE 2: Key Concepts of Service Management
- MODULE 3: Four Dimensions of Service Management
- MODULE 4: ITIL Service Value System
- MODULE 5: ITIL Management Practices
Exam Details
- Unproctored online exam
- 1 hour duration
- 40 multiple choice questions
- Passing score above 65%